Privacy Policy

RQ DENTAL 1 PA DBA SENSE DENTAL
Effective Date: [Insert Date]

RQ DENTAL 1 PA, doing business as SENSE DENTAL (“SENSE DENTAL,” “we,” “our,” or “us”), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, complete forms, communicate with us, or receive SMS/text messages from us.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Name

Phone number

Email address

Mailing address

Date of birth

Insurance information

Appointment details

Any information you submit through our forms, online scheduling tools, or communications

B. Health Information

As a dental practice, we may collect protected health information (“PHI”) in connection with providing dental services, in accordance with HIPAA and applicable federal and state laws.

C. Automatically Collected Information

When you visit our website, we may automatically collect certain information such as:

IP address

Browser type

Device information

Website usage data

Cookies and similar tracking technologies (if enabled)

2. How We Use Your Information

We use your information to:

Provide dental care and related services

Schedule and confirm appointments

Send appointment reminders and treatment follow-ups

Communicate about billing, payments, and insurance

Respond to questions and requests

Improve our services, website, and patient experience

Send SMS/text messages as described in this Privacy Policy

Comply with legal and regulatory obligations

We do not sell your personal information.

3. SMS / Text Messaging Privacy (A2P Compliance)

If you provide your phone number, you may receive SMS/text messages from SENSE DENTAL.

A. Types of SMS Messages We May Send

Messages may include:

Appointment confirmations and reminders

Treatment follow-ups

Office updates or closures

Billing or payment notifications

Customer service responses

Promotional or marketing messages (only if you have separately opted in)

B. Message Frequency

Message frequency varies based on your interactions with our office and services requested.

C. Message & Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan.

D. Consent / Opt-In

By providing your phone number through our website, forms, scheduling tools, or other communication channels, you consent to receive SMS messages from SENSE DENTAL for informational and service-related purposes.

Consent to receive marketing messages is not required as a condition of receiving dental services and will only be sent if you separately opt in.

E. Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP to cancel

HELP for assistance

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.

4. How We Share Your Information

We may share your information only as needed to:

Provide dental services

Process billing and payments

Submit insurance claims

Communicate with you regarding your care

Comply with legal obligations

Work with service providers who assist us in operating our business (such as appointment scheduling systems, texting/messaging platforms, billing processors, and IT support)

All vendors and service providers are required to maintain appropriate confidentiality and security standards.

Mobile opt-in data and SMS consent will not be shared with third parties for marketing purposes.

5. HIPAA Compliance

SENSE DENTAL complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is used and disclosed only as permitted by law. Our Notice of Privacy Practices is available upon request at our office.

6. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve user experience and website functionality. You may disable cookies through your browser settings; however, doing so may affect certain website features.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmission over the internet or mobile networks is completely secure.

8. Data Retention

We retain personal information as long as necessary to:

Provide services

Maintain business records

Comply with healthcare and legal retention requirements

Resolve disputes

Enforce agreements

Medical records are retained in accordance with federal and Florida state laws.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of certain personal information (subject to legal healthcare record requirements)

Request information about how your information is used

To request access or changes, please contact us using the information below.

10. Children’s Privacy

Our services are not directed to children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

RQ DENTAL 1 PA DBA SENSE DENTAL
500 N Semoran Blvd Ste 102
Orlando, FL 32807
Phone: (407) 277-6272